Ordering & Payment
- Do you offer C.O.D.?
- How do I cancel an order?
- How do I change my order?
- How will I know when Backordered items in my order are In Stock? And shipped?
- If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
- How do you calculate the total cost of my order?
- How long does it take to receive my order when sending check or money order?
- How will I know when Temporarily Backordered items in my order are In Stock? And shipped?
- If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
- What payment methods do you accept?
- When I enter my personal information and credit card number over the Internet, is your site secure?
- When will my credit card be charged?
- Where can I receive answers to questions that I have about a particular product?
1. Do you offer C.O.D.?
No. You can may pay by Credit Card only.
2. How do I cancel an order?
Please contact Customer Service via our Contact Us email form or call 1-800-654-9808 (8:00AM – 4:30PM Eastern Time).
3. How do I change my order?
Please contact Customer Service via our Contact Us email form or call 1-800-654-9808 (8:00AM – 4:30PM Eastern Time).
4. How will I know when Temporarily Backordered items in my order are In Stock? And shipped?
All temporarily backordered items go on a back order status. You will not be charged for the temporarily backordered item(s) or it’s shipping costs until the item(s) have shipped. Green Leaf does not contact you when these items have shipped. We do, however, give you the option of checking the status of your order by visiting our Order Tracking page at any time. You may also contact our Customer Service department at 1-800-654-9808, or visit our Contact Us page to email your inquiries.
5. If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
No, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
6. How do you calculate the total cost of my order?
The total cost of your order is equal to the price of your items, plus shipping cost, plus sales tax for orders shipped to Indiana.
7. How long does it take to receive my order when sending check or money order?
- A check will take approximately two to three weeks.
- A money order will take approximately two weeks.
8. How will I know when Temporarily Backordered items in my order are In Stock? And shipped?
All temporarily backordered items go on a back order status. You will not be charged for the temporarily backordered item(s) or it’s shipping costs until the item(s) have shipped. Northern does not contact you when these items have shipped. We do, however, give you the option of checking the status of your order by visiting our Order Tracking page at any time. You may also contact our Customer Service department at 1-800-222-5381, or visit our Contact Us page to email your inquiries.
9. If I have more than one item on my order and an item(s) is on back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
10. What payment methods do you accept?
- We accept the following credit cards: Visa, MasterCard, Discover and American Express
- Purchase orders are accepted via our 24-hour, toll-free sales line at 1-800-654-9808.
- C.O.D. orders are not offered.
11. When I enter my personal information and credit card number over the Internet, is your site secure?
Yes, your credit card details are securely transferred using 128-bit SSL encryption to a secure financial processor. Green Leaf does not store any of your credit card details on our server. We care about online order security. Shopping at Green Leaf is quick, easy and secure. If at any time you feel uncomfortable providing personal information online, please feel free to call one of our sales representatives at 1-800-654-9808.
12. When will my credit card be charged?
Your credit card is charged at the time you place your order.
13. Where can I receive answers to questions that I have about a particular product?
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- Product information is available on our product and category pages.
- You may also contact our product experts toll-free at 1-800-654-9808.
Shipping & Delivery
- How long will it take to receive my order?
- Am I responsible for customs duties and taxes?
- Do you ship outside the United States?
- How do I calculate my shipping charges?
- How long do backordered items take to ship?
- If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
- If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
- What taxes are applied to my order?
- What shipping carriers do you offer?
- How long will it take to receive my order?
Estimated Delivery Times for Credit Approved In-Stock Orders:
- Standard Ground: 3-7 Days USPS Priority Mail: 3-7 Days
See Map for projected arrival time
- Am I responsible for customs duties and taxes for orders shipped to Canada?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Green Leaf’s charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
- Do you ship outside the United States?
Yes, Green Leaf ships all items to United States and Canada. Please call 1-800-654-9808 for more information on shipping to other locations.
- How do I calculate my shipping charges?
Before you checkout, you’re able to enter your zip code and get a price for shipping your products. Your shopping cart will list the shipping price prior to your purchase.
- How long do backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
- If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.
- If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
No, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
- What taxes are applied to my order?
Residents of Indiana must pay applicable sales tax.
- What shipping carriers do you offer?
- USPS Priority Mail
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
